PROCESSING TIME
The time we need to prepare an order for dispatch varies. For details, see individual items or kindly contact us.
WHEN WILL MY ORDER SHIP?
We ship orders twice a week – Monday and Wednesday. If there is a rush, don’t hesitate to reach out and let us know. We will do our best to prioritize depending on your needs.
DO YOU SHIP INTERNATIONALLY?
Yes! We do international shipping. We are currently based in the United States, but we can ship to wherever you are! We will do our best to make international shipping costs as low as possible while still having secure packaging that will survive through any storm or rough handling. Bellow is the shipping cost breakdown:
| Size | U.S. | Canada | International |
|---|---|---|---|
| 4″ x 6″ | $ 3.50 | $12 | $15 |
| ≤ 6″ x 9″ | $ 4 | $12 | $15 |
| ≤ 9″ x 12″ | $ 7 | $20 | $24 |
HOW ARE THE PRINTS PACKAGED?
Each piece of work is tucked into a weather-proof plastic sleeve along with a sturdy piece of cardboard. it is then all packaged into a rigid mailer to ensure it arrives to your doorstep undamaged.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Unfortunately, because we are small independent artists, we can’t offer refunds or exchanges at this time. As we grow, we do hope to gain the capacity to be more helpful in this regard. 🙂
If your item got damaged during shipping, please let us know as soon as possible, and we can work together to rectify the situation.
WHAT IF SOMETHING IS WRONG WITH MY ORDER?
Please send us an email (hy*********@***il.com) with your order number and the problem you are experiencing. We’ll get back to you as soon as possible to make it right for you.
